We realize that making purchases at TherapyGarden.com, or any other web site, requires trust on your part. We value your trust, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, credit card or other financial information, in addition to any other personal information that can be linked to you personally.
What Personal Information We Collect
When you make a purchase from TherapyGarden.com, we collect your name and payment information only to the extent necessary to facilitate payment for your purchase. WE DO NOT COLLECT OR STORE YOUR PERSONAL FINANCIAL INFORMATION, SUCH AS CREDIT CARD OR CHECKING ACCOUNT INFORMATION. Personal financial information you provide when placing an order is immediately electronically encrypted and submitted for processing by your financial institution. We also collect information that allows us to ship your order or contact you about your order. This includes the name, address, and phone number of the intended recipient(s). When you create an account at TherapyGarden.com, you can choose to save your billing information in "My Account." You may change or delete this saved information anytime. Simply go to My Account. Log in with your login ID and password and edit or delete whatever personal information you wish.
Membership Services Account Information
We collect personal information from customers who wish to use any of the TherapyGarden.com services including, but not limited to, TherapyGarden.com's Discussion Forums, Gift Registry and Membership Programs. In order to use these services you must provide your email address and password and/or create an account at TherapyGarden.com.
Cookies and Other Computer Information
We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using this Site.
Other Times We May Collect Personal Information
From time to time, TherapyGarden.com may conduct surveys and contests via this Site, email or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.
How We Use Your Personal Information
Information we collect on TherapyGarden.com may be used to enhance your shopping experience in the following ways:
- Deliver merchandise and services that you purchase online
- Register you as a member of TherapyGarden.com
- Prevent fraud and bill you for your purchases
- Confirm your orders
- Respond to your customer-service inquiries or requests
- Alert you to great values and featured items
- Find and stock the products you want
- Customize your shopping experience
When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; enabling access to our partners' web sites; providing a personalized shopping experience; preventing fraud; and completing payment method processing. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal processes (subpoenas, warrants) or as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
How You Can Control the Use of Your Personal Information
You can modify or delete your personal information anytime. Simply go to My Account. Log in with your email address and password, and edit or delete whatever information you wish. Do not share your TherapyGarden.com password with anyone. Other than on this Site, TherapyGarden.com will never ask you for your password.
How We Protect the Security of Your Personal Information
The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. TherapyGarden.com and its web host, Hostasaurus, have obtained a digital certificate from Verisign, a leading provider of Internet trust services. When you enter a secure portion of this Site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window and/or the internet address (URL) which appears in your browser window will begin with 'https://'. If you click on the lock icon, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a TherapyGarden.com/Hostasaurus web server, not to some unknown or unauthorized server.
Ultimately, your personal information is protected by the password you create when you create an account at TherapyGarden.com (or another password you chose after changing a previous password). Please keep this password confidential. No representative of TherapyGarden.com will ever ask you for your password. The confidentiality of your password is yours to protect. You may change it anytime by logging in to the TherapyGarden.com website with your username and password, then clicking "Account" to go to the Edit Account page. Enter and confirm a new password on the Edit Account page.
How You Can Decide What Marketing Communications You Receive From Us
TherapyGarden.com may, from time to time, send you email messages or other forms of marketing communications describing new items, featured merchandise and special pricing. You can choose to stop receiving any marketing emails from us at any time.
If you would prefer to stop receiving email marketing communications from us, please reply to one of our marketing emails with the words "No Thanks" in the Subject line. You may also unsubscribe from our email marketing communications by following the instructions included with our marketing emails. Once we process your request, you will receive no further marketing communications from us unless and until you expressly indicate otherwise at a future date. You may also specify what, if any, marketing materials you receive from us by contacting Customer Service. Please allow up to 10 days for us to process your request.
The only email messages you will receive from TherapyGarden.com when you elect not to receive marketing emails will be to confirm any purchases you make on our site, let you know your order has been shipped, respond to your Customer Service inquiries, to answer any other questions you may have about our site, if you have subscribed to our newsletter, or if you have chosen email notification in our Discussion Forums. In addition, we may also need to send operational emails to inform you of any changes to our site that might affect your personal information, or to announce product recalls. Finally, you will receive service and reminder emails if you register to use certain TherapyGarden.com services, such as the Gift Registry and Membership Programs, or if you elect to participate in our market research or product testing.